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Cherry Hill Volkswagen

We have been very pleased with our Macan purchase experience at Porsche Cherry Hill. Tom, George and Marc were super helpful, respectful and friendly throughout the process. There is no substitute for this team when it comes to ordering a new Porsche.

Cherryhill Imports Worst Company!!! Service and Sales Was a very bad experience will never recommend any of the clients and use the sales or service can not get into to much detail but if we have a direct contact would be happy to share all details.

I was recommended to Jared by my neighbor who just purchased a VW Taos. I had just been in an accident which had totaled my SUV of 13 years. I lucked into a rental of a Tiguan. And was questioning my neighbor about her choice of the VW. She raved about it and I was enjoying my experience with the Tiguan. She recommended Jared to me and couldn't have done me a better favor in my life. My car was totaled on Tuesday and I was in a new car with Jared by Saturday! It was an absolute pleasure dealing with him and the whole VW team. It was overall thoroughly pleasurable experience I would highly recommend Jared and the call VW dealership in Cherry Hill! I thank them very much 👍

A letter to Cherry Hill Porsche: I am writing to express my disbelief and disappointment about the decision that was made about my relationship with CHPA. I was told that “You are number one on the list of Targa GTS clients, however the GTS will be priced at $20K over MSRP”. I can understand the addition of an ADM in this climate of uncertainty where now every 911 is a GT3 to some clients, but not to a legacy client like me. I have been supporting and have enjoyed a solid personal and purchase history with the family for many years. Informing me about a $20K ADM fee over MSRP 4 months after the demand letter was executed is wrong. Had I known 4 months ago I would have approached other dealers. This resulted in missed opportunities which are not available now when timing is so critical to the allocation process. My first purchase from Flemington Porsche where I'm number 1 on their list for a 911 Targa GTS... MSRP and NO $20K ADM fee.

Chris Szary was outstanding! Professional, knowledgeable, helpful and pleasant! After dealing with a few different dealerships in the past week…Chris stood out as being someone who was straight up about the car I showed interest in and in coming to an agreement about the numbers. Would definitely go back to Chris for another VW!

Bob Gale and Kathleen D. at VW were absolutely awesome! Our bad experiences from dealers past have been negated by their professionalism. We not only bought one vehicle this month from them, but we also came back to purchase another. Both sales were high quality!

Worst customer service I've dealt with in the last 15 years of me purchasing vehicles at any dealer. They either don't anser calls or tell you they will check on it and never return the call. Somehow no matter what time of day or what day of the week you call they do not have a manager available. I litteraly ended up asking the receptionist for a manager or supervisor in any depatrment and of the 8 different people I was told I would be transfered to not a single one answered the phone. They are only attentive in the begining with attempting to make the sale but after that you don't exist anymore and don't warrent their time or asistance. I Would not recommend doing business here unless it's a new vehicle with a warrenty that would allow you to not have to return to them at all for anything whatsoever.

I give them a two at best. There is a reason this place hasn’t received a higher rating for their Service and Repair department since 2018. The people staffed as service advisors offer no advice, to me anyway. They are prompt to quote policy. I walked in, stated my business, which was to obtain an oil change, and was told the next advisor would help me. When I got to the guy’s station, he tore off a piece of. scrap paper and gave me the number to call to schedule an oil change. So I am physically standing there but these guys don’t make appointments I guess. I called the number when I got home, and scheduled the appointment with Diane for first thing the next morning. I can only assume they gave me an oil change, there’s no way to check. I drove my car less than 1,000 miles in 14 months, so it’s not dark or used looking on the dip stick. That is where I am at with the trust level here. I’ve been taking my VW there since I bought it there 6 years ago with one exception when I tried another VW place. My oil change cost me $151.42. They told me this when I dropped off, but since it’s been over a year and less than 1,000 miles since the last oil change how was I supposed to remember how much an oil change is? I thought it was high, but what am I going to say? “No, too expensive” after I already have the appointment? There was no question on whether I was using a coupon, or some sort of discount. Probably because there isn’t a coupon or discount. They charged $64.94 for labor. The oil change “parts” were $77.07, the remaining was tax. I hope to sell my VW before ever having to go to this place again. I don’t think I’ve really ever had a good relationship with any of the advisors there. They always appear to do the basic. They aren’t rude, just indifferent. I received an email that my car was ready for pick up, the service is done and to text them 45 minutes before you pick up your car. No telephone number to text back to, so I tried what I found on the correspondence, but received nothing back. I then called and left a voicemail for the advisor, but I didn’t get a call back. When I get there to pick my car up Kevin tells me the cashier is in the next building at Porsche. He couldn’t tell me that when I dropped off? They seem to know everything but will only share a tidbit at a time, making you feel uncomfortable for not being familiar with how it works. (Earlier this year, I was scheduled for an oil change on a Saturday by one of their brilliant people answering the phones at the 800#. When I arrived, I found out they aren’t even open on Saturdays for service.) Maybe it isn’t their intention to make you feel stupid but that is how it comes off. I’m well for “supporting” the larger “Cherry Hill Imports (VW) family” except after the repeated customer service defects over the years I don’t think they are deserving of my money. I love my car, but I can’t stand getting it serviced here or at Turnersville, which is quite far from me. I don’t mind paying a premium price for a service, but there has to be some value there or some customer satisfaction component overall and there just isn’t. The best thing that happened was that the guy with the electronic clipboard who initially greeted me and got me in line for the advisor was real nice, explained there was a guy in front of me and that he would be with me momentarily, right after he got the customer ahead of me going. which he did. Unfortunately, I didn’t catch his name. Who would guess that would be the best thing to happen? Thank goodness their bonuses aren’t tied to customer satisfaction or trust levels!

Very professional, engaging, knowledgeable. We highly recommend the dealership. It was a great experience working with all of the staff. No pressure and extremely professional.

Very poor customer service. No attention to detail and expensive labor prices. None of the services mentioned in bill were actually addressed. Never picks up customer calls and not even bothered to call back. Terrible service.

Very poor service and doubt the technicians are certified. Service beware!!! Aftermarket parts used substituted for oem. Get everything in writing up front with price and part numbers used along with Warranty and at your own risk.

We have filed a formal complaint with Porsche North America The Owner Amanda has not return any calls with myself or Porsche North America their sales were 8 cars last month Which is pathetic we do not see great things coming from this dealer ever again the General Manager is the Most disinterested manger of Brand Porsche in the USA and very condescending. The Follow threw and follow up is non-Exsiting and they offer a bad vibe just being in their showroom. I will not be ever dealing with them again

Mel Feldman has been my salesman for over 20 years now and has become a great friend to my family and I because he's the real deal. He knows his stuff inside out and over the years he has become a great friend to my family. Always transparent and considerate of my time and needs. Mark Tamburrino is the other reason I have continued to buy my cars for my family here. Another transparent and honest experience every single time I work with Mark and I never doubt that I am getting the best deal out there on the best car out there each and every time. From sales to finance to service, this is the best place out there hands down so don't waste your time even thinking about going anywhere else.

I can't give a lower rating then 1, I had CHERRY HILL VW replace my moonroof sunshade as it had separated. During the entire time, I was told it was so costly because the headliner needed to be removed in order to get the sunshade replaced. They had my car for nearly 3 days which would make sense if the headliner had to be removed. After picking up my car, I noticed greasy finger prints where the headliner would have been handled for removal, and it also was not completely re-installed near the rear brake light. I was not happy but I could clean the grease off myself. While on a trip to SC, it was cool enough for the windows to be rolled down. Immediately, the headliner separated from the foam and is drooping (this was the first time the windows had been down since getting the shade replaced). I took the car back to CHERRY HILL VW and I was told the headliner wasn't removed to replace the shade, (after being told several (many) times that it would be required). I called another VW dealership and explained the repairs. I was told by the service manager that best case, the headliner could be dropped, worst case.. it would have to be removed but it would be either one of the two. He indicated he had many years experience and had never seen a sunshade replaced without removing or dropping the headliner. Now, all of a sudden, I'm told by CHERRY HILL VW that the headliner wasn't removed and they won't honor their repairs. I wouldn't recommend going to CHERRY HILL VW for repairs, They don't back up their work and now I'm stuck with another $1K bill.

Chea did a great job in finding the right Q7 which was out of state always keeping me informed either by phone or email. Chea deserves more than 5 stars. Richard D.

Chea Jones made my car buying experience a breeze was able to answer all my questions before I even came in, most car dealers wont do that. Highly recommend. A+

My husband and I bought a new Tiguan at the end of November. Obtaining the permanent registration and transferring our tags would take two weeks, we were told. Over three weeks later after several calls and emails to the dealership, I learned that they couldn't find the titles to my two trade-ins. We had to piece this together on our own. I primarily interacted with the sales manager Vince, who was gruff, unempathetic and acted as if he was doing me a favor by helping me. He refused to apologize. "This isn't my job, but I am the only one working on it." When I spoke to Sheri, the title manager, she apologized profusely and also noted that she had flagged the title issue early on AND that my registration was sitting in her office while I was asking Vince where it was. The whole ordeal took nearly four weeks and were given the Thursday and Friday of Christmas week to get the car inspected. I left a message for Amanda, the sales manager of all the dealerships in the complex, to discuss my experience. That was two weeks ago she never returned my call.

I have had the pleasure of working with Jenna on numerous occasions and I can say that she has always been the most professional yet down to earth person you could ever work with. She took the time to explain everything to me each time and made sure I was getting the best deal. I make it a point now to always make sure she is doing the finance part of my deals so I know I don't have to worry about everything. She gets me in and out quickly with exactly what I came in for.

I bought a new VW from them. Lesson learned. It is a great car, but I've paid the price for their dishonestly. Here's the lesser of their offenses (deceptions). They damaged the car (or they didn't care enough to report that they received a damaged car, but I'm going with the former) which had less than 60 miles on it when I signed the papers, then spent their time and energy temporarily concealing it and lying to me to get it off their lot. I've been told by 2 bodyshops that it would have taken about the same time and effort to just fix it, or god forbid they disclose the damage and possibly give up a few hundred bucks in profit. A reputable dealer would have done just that. Cherry Hill is not that reputable dealer. My salesperson (the story was that he was brand new at the time) deliberately lied to my face, then got his manager to do the same. I don't mean just evasion and deception. I mean face to face, directly and deliberately answering specific questions with lies. Please note: I have gone to a different VW dealership for all my needs since making this purchase. They have the same issues and problems associated with running the very same type of business as Cherry Hill. They have been very helpful to me, and honest. They seem to have a longer-range goal in mind, like making return customers, rather than doing anything they can for quick gain, then hoping new suckers wander in to replace the ones they've screwed. Not the most sustainable business model.

i had a nice experience in this dealer ship very professional and excellent service. Very friendly customer service . Very helpful and understanding and good communication .

Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch - and delivery of a loaner- meant a lot. Bravo!

Excellent service! Very professional ! Respectful and work done in time manner. Customer service is on point. Very nice and modern facility. Easy to find it

Wanted to look at the new Tiguan in person. Experience was great. Didn’t feel like we were getting attacked, was able to test drive and enjoyed the car and decided to purchase. Process was simple and painless. Now we are enjoying our new ride.

I brought my car in for the 25,000 mile routine service that was paid for as part of my lease agreement. Everything was seamless. I picked up a loaner car which I had for a week as the snowy weather delayed things. Loaner was essentially a newer model of my car. All the repairs were done professionally without a problem and covered under the lease warranty. It had snowed the day before and my service Advisor gave me a coupon to get the exterior washed after the snow had melted which I thought was a nice touch. Highly recommended with excellent service advisor.

Everyone at Cherry Hill Porsche made my first Porsche buying experience enjoyable. It was the quickest and easiest transaction ever! Thank you Tim and Brian for finding the exact vehicle I wanted! I love it!